Covalent Management is proud to offer new career opportunities as the company continues to grow. Our products and reputation have been built by a tight-knit team of individuals that are truly passionate about the people they serve. If this is what drives you, we are excited to get to know you better.

Benefits

Covalent Management believes in creating an organizational culture that encourages individual growth, with a benefit program centered around the health and wellness of the employee. Our Employee Appreciation Program (EAP) consist of many items which we believe reflect our commitment to a work life balance, which makes our company a fun place to be. These items include:

  • Comprehensive medical, prescription drug, dental, and vision insurance for employees and their family members
  • Pre-Tax Health Savings Account (HSA) for participating employees, including a monthly company contribution
  • Company paid Life and AD&D insurance
  • Company paid short term and long-term disability
  • Pre-Tax Simple IRA plan, including a company match
  • Pre-Tax Dependent Care FSA program for qualifying expenses
  • Flexible Paid Time Off (PTO) arrangements
  • Customer Support Representative (Part-Time) | Remote

    Summary

    Focus Vision Supplements, a Covalent Management brand, is currently looking for an individual interested in working 20 hours weekly as a Customer Support Representative in the medical nutritional industry and is passionate about creating value, building partnerships, finding innovative solutions and who has a “get it done right” attitude.

    Location

    Remote

    Classification

    Part-time

    Duties and Responsibilities

    Our Customer Service Representatives are a very important part of our organization. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

    • Handle and carefully respond to all customer inquiries via Aircall, Email, and Olark Chat
    • Aim to resolve issues on the first call by being proactive, patient, empathetic and understanding
    • Keep records of customer interactions, process customer accounts and manage ticket workflow
    • Work with sensitive customer service information and handle it appropriately
    • Provide excellent customer service through active listening
    • Follow communication procedures, guidelines and policies

    Qualifications

    • High School Diploma or General Education Degree (GED) required, Bachelor’s degree preferred
    • Proven Customer Support experience or experience as a client service representative
    • Must be skilled in the use of computer applications including Microsoft Outlook and Office Suite
    • Willingness to learn new software such as Aircall and ServiceHub
    • Excellent written and verbal communication skills
    • Commitment to excellence and high standards
    • Ability to work independently and as a member of a broader team

    Job-Specific Competencies

    • Accuracy - Works with a high degree of attention to detail.
    • Confidentiality - Ability to work with sensitive or personal information without disclosing to others.
    • Interpersonal - Ability to work well with all types of people. Responds to requests in a timely and caring manner.
    • Organization - Demonstrates aptitude for planning work so that tasks are completed in a timely fashion.
    • Initiative - Volunteers readily; Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

    Physical Requirements

    While performing the duties of this job, the employee is frequently required to do the following:

    • Sit for prolonged periods in front of a computer.
    • Use phone /email / Microsoft Teams to communicate to employees and customers.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • This job is indoors in a remote business environment.

    Reporting Relationship

    Finance Director

    Apply

    Send cover letter, CV, salary requirements and references to: [email protected]

    Apply for Position

Covalent Management does not discriminate against employees or applicants based upon race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered on, and operate according to, the principle of merit. The company will make any reasonable effort to ensure that all applicants and employees will receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

If you would like to be considered for employment opportunities with Covalent Management and need special assistance due to a disability or accommodation for a disability, please call us at (855) 663-6287 or send us an email at [email protected].