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FAQ

Shipping & Ordering

  • What's the best way to order Focus Vitamins?

    We encourage you to create an account on our website to place orders. Your account will allow you to check the status of your current order, change your billing or shipping information, manage product subscriptions, and view your order history. If you prefer to order over the phone, please call (855) 663-6287.

  • How are my vitamins shipped?

    Products are shipped via FedEx Ground, FedEx 2nd Day, or United States Postal Service with the exception of Hawaii which is only United States Postal Service. Shipping is free on individual bottles when you choose to auto-renew.

  • Can I return my vitamin order?

    Retail purchases may be returned for a full refund (minus shipping) within 30 days. Please call (855) 663-6287 with your order number (RMA) for return instructions.

  • Can I cancel my order?

    You can cancel your order by calling (855) 663-6287. If an order has shipped, an order number (RMA) is given for returns per the instructions above.

  • How can I check the status of my order and see package tracking information?

    Login to your account to check tracking information for each of your orders.

  • I signed up for subscription ordering, but am unsure when my next order is going to arrive. How do I find out?

    Login to your account, and view your order history to see the last date of the subscription order. The next subscription order is scheduled for processing the designated period after the last subscription order date. In general, subscription orders are processed and entered on your account 5-10 days prior to delivery.

Locations

  • Where can I purchase Focus Vitamins?

    Focus Vitamins are available at participating physician offices across the country and select pharmacies. Click here to find a location closest to you. Focus Vitamins can also be purchased on this website or through our call centers. Click here to go to our products page where you can purchase our products or call toll-free (855) 663-6287 to place an order.

General

  • Can I pay by check?

    We currently do not accept payments by check. We accept Visa, MasterCard and American Express.

  • What is a retina specialist?

    A Retina Specialist is an Ophthalmologist who has undertaken two extra years of specialized training known as a Retinal Fellowship to master the medical and surgical treatment of retinal and macular diseases. An Ophthalmologist is a medical Doctor who typically has 12 years of post high school education (four years each of College, Medical School, and Residency training). A Retinal Specialist is an Ophthalmologist who has also taken a Retina Fellowship.

  • Today, we’re excited to introduce you to our new website, built from the ground up to make your experience faster and easier than ever. Continue to learn about what’s new.

  • Mobile Friendly Design

    Enjoy all of the features of the Focus website at your desk or on-the-go with a new mobile-friendly design.

  • Easier Subscription Management

    Need to delay your subscription by a few days or place it on hold? You can now do it easily in your account without reaching out to support.

  • Track Your Orders

    View the real-time status of your orders with the new shipping status indicator and tracking information.

This Formulation is for Non‑Smokers Only

If you are a past or current smoker, please consider Focus Select, our Macular Health formula based on the more recent AREDS2 study, which substituted ingredients that could be harmful to smokers with lutein and zeaxanthin.

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Temporary Ordering Limitation

Promotional Materials are temporarily unavailable to order on our website unless ordered with a case or box of product. If you'd like to order free promotional materials without purchasing a box or case, please contact your account manager directly.

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To view your savings, click below to browse our products and add the product that your physician recommended to your cart. The coupon code value will automatically apply to any eligible products added to your cart.