To make a purchase, simply add the product to your shopping cart and provide valid credit or debit card information on this website’s order page. Credit and debit card payments on the Site are processed by a third-party credit card processor, PayPal, which accepts the following credit or debit cards: [VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS]. By submitting such credit or debit card information, you give PayPal permission to charge, on our behalf, your purchases to the card that you designate on the order page. All of PayPal payment terms apply. We reserve the right to cancel any order at any time and for any reason.
If your credit or debit card has already been charged and your order is canceled, you shall receive a credit to your card account in the amount of the charge. Covalent Management, Inc. will not be responsible if:
(i) if your card issuer refuses or fails to authorize payment by you,
(ii) for any charges that your card issuer may apply to you as a result of the processing of your order, or
(iii) for any delays or non-delivery of products that may arise due to any validation checks that may be carried out regarding your payment or identification.
All orders are subject to availability. In addition, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit or debit card has been charged, we will have PayPal issue a credit to your card in the amount of the charge.
The prices and availability of products displayed on this website are subject to change without notice. In addition, pricing or typographical errors may occur and, in the event that a product is listed at an incorrect price or with incorrect information, we shall have the right, in our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation.
Shipping & Subscription Program
Products are shipped via FedEx Ground, USPS, or similar service as chosen by Covalent Management, Inc., unless otherwise requested by you, and only to addresses within the continental United States, Alaska, Hawaii, and the Commonwealth of Puerto Rico. Shipping and delivery costs, which are not included in price, are set by FedEx, USPS or other carriers and are your responsibility. Appropriate shipping charges will be added to the order total.
You may also join the subscription program, which is an optional feature we have added for the convenience of our customers. When you choose the subscription program, we will automatically ship you your one month or three month supply bottle every one or three months as requested. Your credit card will be charged the cost of the product at the time you place the initial subscription order and upon processing every subsequent subscription order, until you cancel your enrollment in the program.
You may cancel or modify your subscription at any time by calling (855) 663-6287 and requesting cancellation. Your request will be processed immediately and your subscription will change immediately.
With respect to shipments of products to consumers, wherever they may reside, title to products will be shipped FOB from the Covalent Management, Inc.’s third party fulfillment center and all risk of loss shall pass to you immediately upon our delivery of the products to the common carrier. You are solely responsible for providing us with accurate shipping information and a valid phone number or email address. In the event that any product is returned to us as a result of your failure to do so, you shall be responsible for any additional shipping fees or other charges that may be applied to the return of the product to us or in re-sending the product to you. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can't be delivered due to an address error, or orders seized by customs.
You shall have the right to receive a replacement for defective goods within ten (10) business days thereafter. Please note that some defective goods may need to be returned for quality purposes. To begin this process, please call Customer Service at (855) 663-6287 or contact your Focus Vitamins Representative.
Product must have been purchased directly from Focus Vitamins to qualify. Returns of products purchased from a clinic must be handled by the organization from which the product was purchased.
Retail purchases may be returned for a full refund within thirty (30) days of purchase. Thirty (30) days commences at the time of purchase, to include subscription orders. Focus Vitamins will only accept returns of unopened product. Contact Focus Vitamins by calling (855) 663-6287 to obtain approval for your return. You will be assigned a Returned Merchandise Authorization (RMA) number. The Customer Service Representative will provide you with the correct procedures and location to return the product. Whole or partial refunds or exchanges will not be issued after thirty (30) days of purchase unless otherwise specified. Some exceptions may apply.
Wholesale Return Policy
Wholesale purchases may only be returned for the following instances:
- Swapping out product currently in inventory. Note that the expiration date of the product must be greater than 6 (six) months from current date. No refunds or credits will be issued in these instances. A restocking fee of $3 per bottle will also apply.
- Defective products. Any and all defective products will be replaced free of charge. Please note that defective products maybe required to be returned to Focus Vitamins. Your Account Manager will help identify the correct course of action.
- No shipping is available to P.O. Boxes.
Please note that having expired product or too much product in inventory does not warrant an approved return. Please contact your Account Manager should you have any questions on this policy.
Effective Date: June 25th, 2013
Last Updated: March 2nd, 2022